FAQ's & Policies

  • Ready To Ship (RTS) - Ships in approximately 9-10 business days, unless personalization is requested, then shipped in approximately 13-14 business days.
  • Made To Order (MTO) - 3-4 weeks (does not include weekend and holidays)

PROCESSING TIME

  • The time I need to prepare an order for shipping varies. Processing time is different from shipping, this is solely based on the time I need to complete your order. Shipping time is not included in the processing time. Each tumbler has to cure a minimum of 3 days before shipping, and every tumbler gets 3-4 coats of epoxy. Each coat needing proper curing time. Please be aware that once your package leaves my hands I have no control over any delays or other inquiries with USPS.

SHIPPING

  • Once your order is placed please allow the estimated TAT & Processing Time to create your tumbler. This does not include shipping time.

RETURNS

  • Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you however shipping will be the BUYER'S RESPONSIBILITY. If damage occurred due to delivery service we will need to move forward filing a claim with photos of damaged box and item.
  • You can reach us at chericreations01@gmail.com

**DISCLAIMER**

Each tumbler is handmade, so no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that sparkles just right! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to me if you have any questions.

Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish.

TERMS & CONDITIONS

By purchasing products you are agreeing to:

  1. Once your order has been placed, I will NOT allow any changes to be made. This prevents me from making any mistakes and delaying your order. Please do not inquire about your order through social media. For a prompt response, I kindly ask that you emails us at  and include your order number at details.
  2. I do not send daily/regular order updates. I wish I could, but I do not have enough hours in the day, and try get as much work time as possible to get orders out in a timely manner. This takes time away from me being able to do that. 
  3. Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.